1. How do I know my ring size?
You can go to any local jeweler and have the fingers sized. Make sure you write them down so it will be easier for you to order rings online. Please note: Different ring bands will be different size. Example: The thicker the ring band the bigger your ring size (Cocktail Rings). Thin bands are always the closest to your ring size (Stacking Rings).
2. What if I ordered the wrong size?
If you have ordered the wrong size feel free to message us. Get your finger sized and let us know your correct size, we are happy to redo it for you. There will be a 10% charge from the total amount of the ring price for resizing.
3. Why don’t you accept returns/refunds on your rings?
All of our rings are made to order, which means when you order we will then make it for you. They are custom rings made to fit only you.
4. What is Gold-Filled?
Gold-filled is made by heat- and pressure-bonding a thin layer of karat gold to a brass (or other base metal) core. The "14/20" or "12/10" notation refers to the industry shorthand describing the resulting material. The first number is the karat purity of the gold used; the second number is the amount, by weight, of gold to the substrate material. "14/20" gold-filled material is made with 14-karat gold and the gold represents 1/20th (or 5%) of the total weight of the material. You may occasionally see other notations, too; each will inform you about the material's make-up. For example, "14/40" gold-filled is composed of 14-karat gold that represents 1/40th (or 2.5%) of the overall weight of the material.
• Karat gold covers the brass surface, making it tarnish-resistant. • The value of gold-filled is greater than gold-plated because gold-filled has an actual layer of karat gold, not just a microscopic film.
5. How do I clean my jewelry?
Even when you give your jewelry the best loving care it will need to be cleaned once in awhile. Whether your favorite piece is gold plated or vermeil, cleaning it is quick and simple. Best of all, you won’t need any special jewelry cleaners or solutions. You already have everything you need under your bathroom sink.
Sterling Silver Care - Exposure to sunlight, heat and humidity naturally cause sterling silver to tarnish, as well as the acids in your skin. Keep your sterling silver polished with a jewelry cloth or silver cleaner. We recommend using a special polishing cloth treated with anti-oxidants and non-scratch micro abrasives. For the best results, store your sterling silver in a dark, dry place sealed in airtight ziploc bags. Sterling silver may contain a small percentage of copper alloy, which may cause a temporary darkening of the skin in a small percentage of people, that will fade in a day or two. Skin discoloration caused by the copper in sterling silver is not an allergic reaction. Allergic reactions to silver are itching, blistering and rash.
Gold Filled Care - In general gold-filled does not need any special care but will need a little buffing every now and then. We recommend using the special polishing cloth for that to bring the shine back after long time wear.
Clean your vermeil jewelry - use warm water and a dab of liquid soap. Use a soft, clean makeup brush to sweep away grime from crevices and small details. Rinse the soap away and dry with a soft cloth to prevent spotting and water stains. Despite the fact that the base is sterling silver, be sure to avoid using silver cleaning cloths on vermeil pieces, as they will remove the gold finish.
Clean your gold plated jewelry - use a soft, damp cloth to remove buildup and dirt. You may also use a jewelry polishing cloth to gently buff the shine back into the piece.
What is the Difference Between Gold Plated and Vermeil Jewelry?
Though gold plated and vermeil pieces look similar on the surface, the difference is in what lies beneath.
Gold plated jewelry starts with an underlying structure of a metal such as brass or steel. An electroplating process is used to apply a thin layer of gold over the entire surface.
Vermeil (pronounced ver-May) jewelry starts with a foundation of sterling silver. An electrolysis and acid bath process is then used to apply a minimum of 10K gold coating. Vermeil typically has a thicker gold layer than gold plated pieces.
6. I am allergic to nickel are your earrings hypoallergenic?
Yes, they are hypoallergenic, we use metals made in the US and know exactly what is in them, with the exception of a couple of items. We have threader earrings specifically for people who have allergies as well. You are welcome to contact us if you would like more detail of the piece you are interested in.
What does it mean when it says US made metal?
We purchase our supplies from different sources and different countries.
When we state US made metal it means that we know exactly what is in the metals. The gold-filled purchased from the US is nickel and lead free, which is hypo-allergenic. Metals purchased from different countries does not give specific detail in their metals therefore, we do not know what is in them.
7. Can I purchase the item now and pick it up from your store?
Yes, you can purchase your item through any of our online stores and pick it up to save from the shipping. You can message in advance to let us know so we can waive the shipping. If you have made your purchase already it’s still ok. Just notify us and let us know, we can refund you your shipping fees.
PLEASE NOTE* The items need to be made so please give us notification at least a day in advance.