Please note that we are a small handmade business and all orders are handmade when an order is placed. To keep our business going there are certain policies that has to be in effect in order for us to stay in business, please understand. We strive to keep all our customers happy and satisfied. Please feel free to message us if you have any questions.
1. Returns/Refunds are accepted within 30 days of order. An email must be sent to us of return or refund within 15 days from the receipt of your order (noted on tracking). There will be a 15% restocking fee applied to your refund, shipping fees will also be applied if free shipping was offered for your purchase.
2. Exchanges are accepted within 30 days of order. An email must be sent to us of exchange within 15 days from the receipt of your order (noted on tracking). No fees will be applied if item being exchanged is the same amount as the original item. If there is a difference between the original and the item being exchanged there is no refund for the difference of the amount. You will be given store credit for the difference. If the item being exchanged cost more than the original item, the additional difference will then be applied.
3. No Exchanges/Returns/Refunds on Rings. All our rings are MADE TO ORDER according to your specific size. If you have ordered the wrong size we can resize the ring for you, just feel free to message us to let us know.
4. Damaged items - If get a damaged package or item let us know as soon as possible. Take a photo of the damaged package and item and send it to us. You can ship it back to the return address and we will ship out a new one to you as soon as we receive it.
5. Do you offer discounts or coupon codes? We occasionally offer coupon codes. Discounts are available for bulk orders only (3 or more items).
6. Wholesale - We are currently not accepting wholesale offers. If you would like to contact us about working with us on wholesale please feel free to email us at AdmirableJewels@gmail.com
7. All custom orders requires a deposit of at least 20% of the item cost. We will give you details for when the item will be finished and send you a photo of the finished product for your approval. Balance of the order is due upon product completion before the item is shipped.
8. Adjustments - We currently offer free adjustments with the purchase of our jewelry. If your jewelry does not fit the way you want it to, just send the item back to us or stop by our storefront for adjustments. Please note that although the adjustments are free of charge, shipping charges will be applied. For adjustments to your jewelry, please email us at Admirablejewels@gmail.com.